This policy covers:
1. How we collect information about you
2. What types of personal information we hold
3. What we use your personal data for
4. Our website and the information we collect
5. Keeping your data safe
6. Contacting you and your marketing preferences
7. Data Retention
How we collect information about you
We collect information about you when you purchase or book one of our products and services; sign up to our newsletters or make an enquiry (via email, over the phone or on our website).
What types of personal information we hold
We will process personal data in connection with enquiries, purchases and bookings of our products and services, which may include:Personal and contact details which will usually include title, full name, email and postal address
A record of contact with us such as via the telephone, through one of our website contact forms, or by email
What we use your personal data for
We may use your personal information to:Process your enquiry, booking. Provide you with information, such as quotations. Notify you of any changes to your booking. Contact you about our products and services offered.
Our website and the information we collect
Keeping your data safe
We take the security of your personal information very seriously. We endeavour to take appropriate technical and organisational measures to prevent unauthorised use of personal data and accidental loss of personal data. Personal information is stored in our internal database system, which is accessed by our sales, accounting, marketing and information systems staff. It is used solely to conduct business, and it is always handled discretely and in a way which safeguards your privacy. We perform regular backups of our database systems and web servers, and we store backups in a secure location. While we cannot guarantee 100% security from unauthorized access, we take every reasonable effort to ensure that the data on our servers and on our backups remain secure.
Contacting you and your marketing preferences
At certain times, we may also run contests or promotions that exist outside our normal contact channel. If you choose to participate in these contests or promotions, we will use your personal information to contact you regarding the promotion or contest you entered.
We will hold your personal information for as long as required for us to provide our products and services to you and for as long as we have legitimate business needs, for example where we are under certain binding legal obligations, where information is required for audit purposes, by the government or other institutions or where we have another legitimate business reason.
You have the right to ask for a copy of any of your personal data held by us at any time. If you would like a copy of the personal information we hold for please contact us.